Patient Information

Patient Information

As our patient, you’ll be treated with the care and consideration you deserve. With state-of-the-art technology, world-class radiologists and modern clinics, you can be assured of a stress-free imaging experience.

We care about your care

As our patient, you’ll be treated with the care and consideration you deserve. We aim to make your visit as stress-free as possible, so whichever clinic you attend, you’ll find easy parking, private change rooms and comfortable waiting rooms. As always, our attentive staff will make sure you have everything you need.

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Introducing myPRP - available as an app or through an online portal (web page). myPRP securely stores your images and reports, enabling you the freedom to share with your health care professionals, friends or family as required. myPRP has been implemented across PRP practices so ask your local practice for more details. In addition to myPRP, our clinics are fitted with state-of-the-art picture archiving and communications systems (PACS). All procedures you have with PRP have the images stored electronically on our secure, archive database. Your referrer has more ways to receive images and reports than ever before. Most will receive images with the report that we send, however they can also access these as required through our PACS portal, as well as receiving your report by either email or fax. 

Be prepared

Every procedure is different. When you make an appointment, our staff will advise you on any special preparations you may need. You can find out more about our different procedures and their requirements here.

Convenient payment options

Got a question about billings and fees? We’ll explain everything upfront including costs, billing issues and claims. You now have the option of online payments, making it easier than ever to settle your bill.

Timely appointments

Rest assured, you shouldn’t have to wait long to come in for your procedure. We will do our best to ensure that you receive an appointment within 24 hours of contacting us. To make an appointment, simply call your local PRP clinic or book online.

Workers compensation

At PRP, we provide a dedicated and compassionate workers’ compensation specialist to create a seamless, stress-free experience – getting you back to work quickly and safely. You will receive first available appointments, even if you don’t yet have a claim number or approval from your insurer. Your specialist will liaise with case managers, employers and return-to-work advisors to expedite the claims process. Click here for more information.

Need more information?

For information regarding your radiology tests and procedures visit our services page. Alternatively, a useful resource is InsideRadiology is an easy to use website containing information about radiology tests and procedures for health consumers and treating health professionals. It was developed by Australian and New Zealand radiologists (specialist doctors) and other expert health professionals.